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Nissan Has Telemarketers Call Customers After They've Bought a Car

Question 5

Multiple Choice

Nissan has telemarketers call customers after they've bought a car, had a car serviced, or done business with a Nissan dealer to check on their satisfaction and to ask for ways to improve their service. Nissan provides feedback cards in the showrooms for customer use. These are examples of Nissan building the organizational cultural value of:


A) a willingness to take risks.
B) interest in new ideas.
C) openness to communication.
D) sensitivity to others.

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