Table 13.3 As the President of His Own Company, Todd Has Provided

Table 13.3
As the President of his own company, Todd has provided his employees with a vision and created a strong sense of mission. He has helped them recognize their problems and find ways to solve them while providing support, encouragement, and attention. He is developing a strong company through the development of strong employees. Within Todd's company, his marketing VP is also able to motivate his employees. He has them excited about what the marketing department can become. Employees constantly come to the VP for guidance and instructions. He invests little time or money into their development, but they love working for him. Each time a new product comes to them to market, he is able to build real enthusiasm for the process. Joan is a product manager who works for the VP of marketing. She encourages her product team to interact with customers and suppliers. She constantly tries to make things work better, even if they aren't 'broken.'
-Refer to Table 13.3. Joan's behavior is an example of ________ by a team leader.

A) expanding team capabilities
B) creating a team identity
C) building trust and inspiring teamwork
D) making the most of team differences