Table 12.2
The boss wants the staff to work overtime this week on a big project. He tells the managers that if they want to keep their jobs, they better keep their people here. Bob goes to his department and calls a meeting. He explains the problem and asks if everyone would be willing to stay and put in the time. His employees recognize his right to ask them, he's been good to them in the past, and they want to help him out, so they all agree to stay. Joan goes to her department, calls everyone together and tells them the bad news. She then begins assigning responsibilities and scheduling work. One of her new supervisors says, "Who are you to tell us we have to work overtime?" Her answer is, "I'm your boss, that's who, now get with it." Joseph offers everyone in his department compensatory time and a pizza party if they put in the overtime.
-Refer to Table 12.2. The boss is using ________ power to gain his managers' compliance.
A) personal
B) coercive
C) legitimate
D) referent

Question

Quizplus · Accepted Answer

The boss is using coercive power, which is the power to punish or control others through threats or actual punishment. This is evidenced by the statement that the managers are told to keep their people there or risk losing their jobs.

Table 12.2 The Boss Wants the Staff to Work Overtime This Week