Table 11.1
Students from an organizational behavior class are studying group conflict and cooperation by observing the work of academic committees on their campus. They notice that some faculty seem to go out of their way to do things for their committee and committee members, yet have no hope of any type of return for these actions. Some student members of committees are doing more than is expected of them, even though they don't have to, and they frankly don't expect an return for their actions. These students have found that the committees treat them as peers, the faculty treat them fairly, and that they actually have a voice in the processes.
-Refer to Table 11.1. Students' committee behavior is an example of:
A) prosocial behavior.
B) reciprocity-based behavior.
C) a distributive orientation.
D) organizational citizenship behavior.

Question

Quizplus · Accepted Answer

The behavior of the student members of committees, where they do more than is expected of them without expecting any return, is an example of organizational citizenship behavior. This behavior involves going above and beyond what is required in one's job or role in an organization for the benefit of the organization and its members.

Table 11.1 Students from an Organizational Behavior Class Are Studying Group Conflict