At Disney World, employees use ________ in order to make customers happy on the spot.
A) empowered decision-making
B) top-down decision-making
C) the Delphi technique
D) nonprogrammed decisions-making

Question

Quizplus · Accepted Answer

Disney World is known for its customer service, which is achieved through empowering employees to make decisions on the spot to ensure customer satisfaction. This allows for quick problem-solving and personalized experiences for customers.

At Disney World, Employees Use ________ in Order to Make