In recent years, many manufacturing and service firms have been challenged to increase their focus on ___________ and _____________. At the same time, these organizations have had to increase productivity and quality, decrease cost of service, and deal with the demands of changing technology.
A) competitive prices / customer service
B) reducing expenses / competitive prices
C) competition / quality products
D) customer satisfaction / quality of service
E) quality products / customer service

Question

Quizplus · Accepted Answer

The correct choices are customer satisfaction and quality of service. These are key areas where firms have been focusing to remain competitive, alongside improving productivity, reducing costs, and adapting to new technologies.

In Recent Years, Many Manufacturing and Service Firms Have Been