ConnectSys is a California-based manufacturer of computer networking equipment for home and small business users. When people call the company's toll-free customer support telephone number, they are connected to a customer service representative in India. ConnectSys uses this arrangement because the wages for customer service representatives are lower in India than in the United States. This is an example of:

Question

Quizplus · Accepted Answer

This scenario describes a task transfer service, where a company outsources specific tasks, such as customer service, to another country to take advantage of lower labor costs.

ConnectSys Is a California-Based Manufacturer of Computer Networking Equipment for Home