Which of the following statements about customer service is true?
A) A customer service rep may have to deal with a customer problem that is due to a customer error, not just an error by the company.
B) Customer service is the service part of the benefit that a customer gets when purchasing a physical good.
C) Customer service costs are likely to decrease a firm's customer equity.
D) Customer service is more important for winning customers than for keeping customers.
E) From a firm's perspective, customer service is a necessary evil but isn't likely to cost the firm anything.
Correct Answer:
Verified
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Q165: Customer service reps:
A) are advocates for the
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A) are usually paid a straight
Q167: Customer service reps:
A) are order getters who
Q168: Customer service reps
A) work with customers to
Q170: A customer service rep's main job is
Q171: A breakdown in any element of the
Q172: Customer service reps help:
A) customers buy.
B) the
Q173: HP's customers often need help installing its
Q174: Customer service is part of:
A) Product.
B) Place.
C)
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