A bank offering a guarantee of same-day loan processing is a typical example of which of the following determinants of service quality?

Question

Quizplus · Accepted Answer

Assurance refers to the ability of employees to inspire trust and confidence in customers. In this case, the bank is providing a guarantee of same-day loan processing which helps to instill confidence in customers that their loan application will be processed promptly.

A Bank Offering a Guarantee of Same-Day Loan Processing Is