Grassmeadow Inc. ,a hospitality management firm,considered as many as thirty candidates for each housekeeping or front-desk position in its organization.It clearly defined the skills the service person must bring to the job as well.On which of the following critical components of internal marketing was Grassmeadow Inc.focusing?
A) An emphasis on teaching employees to have good attitudes
B) A clear,concrete message conveying a particular service strategy
C) A careful selection process in hiring frontline employees
D) An energetic follow-through process
Correct Answer:
Verified
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