As a determinant of service quality,reliability involves the:
A) consistency and dependability of the service performance.
B) physical evidence of the service.
C) levels of creativity of the services provided.
D) knowledge and competence of service providers and the ability to convey trust and confidence.
Correct Answer:
Verified
Q48: Which of the following refers to responsiveness?
A)The
Q49: Research on market leaders' CSMs found that:
A)customer
Q50: How would the owner of a restaurant
Q51: According to research on market leaders' customer
Q52: Based on research on market leaders' customer
Q54: When an employee at Fun Bay Resorts
Q55: Which of the following is an example
Q56: Carla,the owner of a retail meat store,visited
Q57: Malcolm purchased health insurance from Healwell Insurance
Q58: Which of the following determinants of service
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