Which of the following is an example of the service quality assurance?
A) A doctor is highly trained in a particular specialty.
B) Employees are always visible in a hotel lobby dusting or otherwise cleaning up.
C) A college professor who returns a student's call on the same day.
D) Flight attendants on a customer's regular route learn what type of beverages the customer drinks and what magazines the customer reads.
Correct Answer:
Verified
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