Sales personnel failing to disclose product limitations or safety concerns is an ethical and legal concern associated with _____.

Question

Quizplus · Accepted Answer

Personal selling involves direct communication between sales personnel and customers. Failing to disclose product limitations or safety concerns during this interaction can be both an ethical and legal concern as it can potentially harm the customer and damage the reputation of the company. This is not a concern associated with advertising, public relations, or sales promotion.

Sales Personnel Failing to Disclose Product Limitations or Safety Concerns