For a single-server waiting line,the utilization factor is the probability that an arriving unit must wait for service.

Name: For a single-server waiting line,the utilization factor is the probability that an arriving unit must wait for service.
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The utilization factor for a single-server waiting line is actually the proportion of time that the server is busy serving customers. The probability that an arriving unit must wait for service is called the queuing probability.

For a Single-Server Waiting Line,the Utilization Factor Is the Probability