Citizens sometimes complain that employees in government agencies are more concerned about following the rules,even when this doesn't make sense,than they are about helping citizens.Robert Merton would refer to these employees as:
A) ritualists.
B) conformists.
C) innovators.
D) retreatists.

Question

Quizplus · Accepted Answer

Robert Merton's strain theory suggests that individuals may respond to societal goals and means in different ways. Ritualists are individuals who continue to follow rules and regulations even if they do not believe in them or see their value, simply because they have internalized the pressure to conform to the system. This would apply to employees in government agencies who prioritize rules and regulations over helping citizens, even if it does not make sense.

Citizens Sometimes Complain That Employees in Government Agencies Are More