Terry has noticed that his colleagues at work frequently take breaks and leave the office to take personal phone calls. These behaviors are

Question

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The behaviors of Terry's colleagues seem to be guided by norms, which are unwritten rules or expectations of behavior within a group or society. These norms are not necessarily formalized in the company handbook, although taking excessive breaks may go against company policy. The behaviors may or may not be productive, depending on the nature of the phone calls and how they affect work performance. The behaviors are not related to specific roles within the company.

Terry Has Noticed That His Colleagues at Work Frequently Take