Jose was concerned about a memo he received from his supervisor, Kayla, regarding a change in the pay structure. He was anxious for a response and did not know where she was, so he sent her a text message asking specific questions about the memo. Kayla received the message and, given its complexity, did not respond right away. Jose became frustrated and even more anxious about the changes, and ultimately went to Kayla's immediate supervisor for clarity. This created problems in his working relationship with Kayla and Kayla's supervisor. Given the complexity of the message, what communication channel should Jose have used in the first place to avoid this situation?

Question

Quizplus · Accepted Answer

Jose should have used a face-to-face communication channel to discuss the memo with Kayla, particularly given the complexity of the message. This would have allowed for real-time clarification and a chance to discuss any concerns or questions in person. Sending a text message, email, or social media message may not have provided the same level of clarity or understanding.

Jose Was Concerned About a Memo He Received from His