To whom should consumers turn first when exercising their right to seek redress?
A) Federal Trade Commission
B) Local Better Business Bureau
C) Seller of the product/service
D) Their attorney
E) Consumer Protection Agency

Question

Quizplus · Accepted Answer

The seller of the product or service should generally be the first point of contact when seeking redress for a consumer complaint or issue. The seller may be able to provide a solution or remedy directly, such as a refund or exchange. If the issue cannot be resolved with the seller, then other options such as the Better Business Bureau or Consumer Protection Agency may be considered. The involvement of an attorney is typically not necessary unless legal action is being pursued. The Federal Trade Commission may also be contacted, but it is not usually the first point of contact for seeking redress.

To Whom Should Consumers Turn First When Exercising Their Right