After poor service, the second top reason consumers gave for avoiding or refusing to buy from certain companies was
A) high prices.
B) business conduct.
C) negative word-of-mouth.
D) poor branding.
E) dislike of advertising theme.

Question

Quizplus · Accepted Answer

The prompt states that poor service was the top reason for avoiding certain companies, so it stands to reason that business conduct would come in second in terms of reasons why consumers refuse to buy from certain companies. Negative word-of-mouth could be a result of poor service or business conduct, but it is not as specific of a reason for avoiding a company as business conduct. High prices, poor branding, and dislike of advertising theme are all potential factors, but they are not specifically mentioned in the prompt as being the second top reason for avoiding certain companies.

After Poor Service, the Second Top Reason Consumers Gave for Avoiding