Mike's Auto Repair works hard to find out what customers want and how to best meet their needs.Based on feedback from customers,Mike now provides a written estimate before any work is done,offers a more comprehensive guarantee than competitors,and calls customers after servicing their cars to make sure they are satisfied.These efforts suggest Mike is applying the concepts of customer relationship management.
Customer relationship management is a concept that calls for learning as much as possible about customers and doing what it takes to satisfy and even delight them.

Question

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The passage clearly states that Mike's Auto Repair is applying the concept of customer relationship management by learning about customers' needs and doing what it takes to satisfy them.

Mike's Auto Repair Works Hard to Find Out What Customers