Sam supervised a group of people in a very large organization.The refrigerator in the lunchroom stopped functioning.Although he started the paperwork on the day it died,the refrigerator request went out for bid;two middle managers needed to approve it;and,the purchasing director had final approval.The refrigerator arrived six months later.Max Weber would have approved of the detail and documentation Sam's company accumulated to back-up the purchase.
Max Weber is known as the originator of bureaucracy,where decisions are followed-up with lots of paperwork and documentation.There are several layers of management,and decisions must be approved by several people,creating a significant amount of lag time from the first recognition of a problem,until the problem is finally solved.
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