Alleta Publishing Company,Inc.is considering the use of cross-functional teams.In order to be most effective,Alleta should include customers as members of the teams.
Cross-functional teams work best when the ideas of customers are brought into the organization.The best way to do this is to actually include customers on the teams.

Question

Quizplus · Accepted Answer

Including customers on cross-functional teams can lead to a more customer-centric approach and better understanding of their needs and preferences. This can ultimately lead to better products and services that meet customer expectations.