For a corporate consumer affairs office to be effective, one condition recommended is that it be located so that access to and by the CEO of the corporation is encouraged.

Question

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Having the consumer affairs office located in a way that encourages access by the CEO of the corporation can ensure that the concerns and feedback of customers are taken seriously and addressed promptly at the highest level of the organization. This can enhance the accountability and responsiveness of the corporation to its customers.

For a Corporate Consumer Affairs Office to Be Effective, One