For a consumer affairs office to be effective, it is recommended that this office

Question

Quizplus · Accepted Answer

Monitoring and evaluating how the corporation treats consumers is the key role of a consumer affairs office. This will ensure that the corporation is held accountable for their actions towards their consumers and helps in identifying any areas that need improvement. Being managed by a former consumer activist or staffed by sympathetic outsiders could be beneficial, but it is not necessary for the office to be effective. Expecting consumers to be responsible is also important, but not a role of the consumer affairs office.

For a Consumer Affairs Office to Be Effective, It Is