Miles concluded that a firm's corporate social performance is a function of

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Miles identified four key factors that influence a firm's corporate social performance: business exposure, top-management philosophy, external affairs strategy, and external affairs design. These factors work together to shape a firm's approach to social responsibility and determine the extent to which it embraces its responsibilities to the community, the environment, and other stakeholders. The complexity of the environment and the size of the external affairs department are not direct determinants of corporate social performance, although they may indirectly influence these factors.

Miles Concluded That a Firm's Corporate Social Performance Is a Function