In terms of effective phone procedures, when initiating a phone conversation, you should
A) dominate the conversation.
B) make extensive small talk before stating the purpose of your call.
C) state your purpose and use the listener's time efficiently by sticking to the point.
D) get the point across even if it requires interrupting the speaker.
E) speak only when the listener asks a question.

Question

Quizplus · Accepted Answer

It is important to state your purpose clearly and efficiently to use the listener's time effectively. Extensive small talk or interrupting the speaker can waste valuable time and may be unprofessional. Dominating the conversation can also be off-putting to the listener. It is important to strike a balance between being polite and respectful while also being efficient with time.

In Terms of Effective Phone Procedures, When Initiating a Phone