Which of the following is the best way to begin a message refusing an adjustment on a clothes dryer?

Question

Quizplus · Accepted Answer

Beginning with a statement that reinforces the customer's expectation for their product is a good way to acknowledge their frustration without immediately shutting them down. Option A includes an apology, but it focuses on the problem instead of the customer's expectations. Option B puts blame on the customer, which is never a good approach. Option D jumps right into the refusal without acknowledging their experience or frustration. Option E is not relevant to beginning a message refusing an adjustment.

Which of the Following Is the Best Way to Begin