Ozqur owns a chain of frozen yogurt shops. After one of his employees had a particularly scary encounter with a patron, he writes a memo to his employees outlining the new procedure for dealing with difficult or threatening customers. This message is most likely a ______ message.

Question

Quizplus · Accepted Answer

The message is formal because it is written in a professional tone and outlines a new procedure for dealing with difficult or threatening customers. It is internal because it is intended for employees only. It is operational because it provides specific instructions on how to handle these situations.

Ozqur Owns a Chain of Frozen Yogurt Shops