William wants to communicate information to a client, but he thinks that the information runs the risk of evoking a negative response. In this context, which of the following formats should William use to organize the information in his message?
A) chronological order
B) direct order
C) topical order
D) indirect order
E) spatial order

Question

Quizplus · Accepted Answer

Indirect order is the best choice in this scenario because it allows the communicator to soften the blow of negative news by starting with a buffer or some positive points before gradually introducing the negative information. This way, the client is more likely to be open to the message and not be defensive or react negatively.

William Wants to Communicate Information to a Client, but He