The social media manager for a small start up firm posts a link to the company's Facebook page describing an upcoming customer appreciation event. This form of communication can be categorized as
A) internal-operational communication.
B) external-operational communication.
C) personal communication.
D) verbal communication.
E) grapevine communication.

Question

Quizplus · Accepted Answer

The social media manager posting about the upcoming customer appreciation event on the company's Facebook page can be categorized as external-operational communication because it is a message being sent to customers and the general public about an event related to the company's operations.

The Social Media Manager for a Small Start Up Firm