Ace Machines has been using batteries supplied by its long-term vendor Thorium Inc. in all its products. Recently, a competitor of Thorium agreed to provide superior batteries at the same price, so Ace Machines has decided to change its supplier for batteries. The most appropriate way for the purchasing manager at Ace Machines to convey this bad news to Thorium is to

Question

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It is important for the purchasing manager to provide a clear rationale and specific feedback in the written message to Thorium, explaining the reason for changing the supplier. This will help Thorium understand the situation better and may even give an opportunity for improvement. It is important to show professionalism and empathy while delivering the message. Using general but legal language and avoiding nonverbal behavior may not convey the message effectively. Starting the message with a buffer or teaser statement may also not be appropriate in this situation. Using a direct message structure over an indirect message structure may depend on the company's culture and communication style.

Ace Machines Has Been Using Batteries Supplied by Its Long-Term