Institutionalization refers to using the new system as the normal, accepted, and routine way of performing the business processes.

Question

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Institutionalization refers to making the new system or process a part of the organization's culture and making sure that it is used consistently as the normal and accepted way of conducting business processes. This ensures that the organization can reap the benefits of the new system or process over the long term.

Institutionalization Refers to Using the New System as the Normal