Jessica has asked the users to generate a list of problems with the current system and to prioritize the problems in order of importance. Jessica then generated all the possible causes for the problems, starting with the most important. Jessica is identifying improvement opportunities through root cause analysis.

Question

Quizplus · Accepted Answer

Jessica is correctly using root cause analysis to identify improvement opportunities by first identifying the problems and then determining their underlying causes. Prioritizing the problems also helps to determine which issues to tackle first in order to have the biggest impact on the system.

Jessica Has Asked the Users to Generate a List of Problems