In broad terms, ____________ focuses on benefits created for the customer's side of the equation, and _____________ addresses the financial costs incurred by the firm.
A)productivity; quality
B)reliability, value
C)security; responsiveness
D)value; reliability
E)quality; productivity

Question

Quizplus · Accepted Answer

Quality focuses on the benefits created for the customer by ensuring the product or service meets or exceeds their expectations. Productivity, on the other hand, addresses the efficiency of the production process and the financial costs incurred by the firm in creating the product or service.

In Broad Terms, ____________ Focuses on Benefits Created for the Customer's