According to research by Lloyd Harris and Kate Reynolds, the most reported category of jaycustomer behavior by both employees and customers in hotels, restaurants, and bars is ____________.
A)compensation letter writers
B)undesirable customers
C)oral abusers
D)vindictive customers
E)physical abusers

Question

Quizplus · Accepted Answer

Oral abusers were the most reported category of jaycustomer behavior in the research by Lloyd Harris and Kate Reynolds, indicating that verbal abuse towards staff is a common issue in the hospitality industry.

According to Research by Lloyd Harris and Kate Reynolds, the Most