Hampton Inn's 100 percent satisfaction guarantee is a good example of a service guarantee that goes wrong and hurts a firm's financial performance.

Question

Quizplus · Accepted Answer

The statement is incorrect. Hampton Inn's 100 percent satisfaction guarantee is actually a successful service guarantee that has helped improve their financial performance by attracting and retaining customers who value the assurance of a quality experience.

Hampton Inn's 100 Percent Satisfaction Guarantee Is a Good Example