Outcomes of the "Cycle of Failure" for firms include ____________ and ____________.
A)low service quality; low employee turnover
B)low service quality; high employee turnover
C)high service quality; low employee turnover
D)high service quality; high employee turnover
E)mediocre service quality; unpredictable employee turnover

Question

Quizplus · Accepted Answer

The "Cycle of Failure" refers to a pattern in which low service quality leads to customer dissatisfaction, which in turn leads to decreased sales and financial performance. This can result in cost-cutting measures such as layoffs or reductions in employee benefits, leading to high employee turnover. Thus, the outcomes of the "Cycle of Failure" for firms include low service quality and high employee turnover.

Outcomes of the "Cycle of Failure" for Firms Include ____________