In most possession-processing services, the customer's involvement is usually limited to dropping off the item that needs treatment, requesting the service, explaining the problem, and returning later to pick up the item and pay the bill.

Question

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This statement accurately describes the typical level of customer involvement in possession-processing services. They usually just need to drop off the item and communicate their needs, then return later to collect the finished product and pay for the service.

In Most Possession-Processing Services, the Customer's Involvement Is Usually Limited