The term ___________ describes that part of the service organization's physical environment that is visible to and experienced by the customers.
A)Moments of Truth
B)High/Low contact service
C)Servuction System
D)Theater Metaphor
E)Zone of Tolerance

Question

Quizplus · Accepted Answer

The term "Servuction System" describes the part of the service organization's physical environment that is visible to and experienced by the customers. It encompasses all aspects of the service delivery process that customers interact with, including the physical facilities, equipment, personnel, and other customers.

The Term ___________ Describes That Part of the Service Organization's