A nurse manager asks a colleague for advice on strategies to improve communication with staff nurses.Which response by the nurse manager's colleague is best?
A)"Be sensitive,show respect,and be genuine."
B)"You need to be consistently nice to the staff nurses."
C)"Work as a staff nurse every month to develop empathy."
D)"Staff nurses need a leader who is not emotional."

Question

Quizplus · Accepted Answer

The response "Be sensitive, show respect, and be genuine" is the best choice because it emphasizes the importance of establishing positive communication by expressing empathy, acknowledging differences in perspective, and being honest and transparent in communication. Consistently being nice may come across as disingenuous, and working as a staff nurse every month may not be feasible or necessary for improving communication. The suggestion that staff nurses need a leader who is not emotional is also problematic, as emotional intelligence and empathy are key qualities in effective leadership.

A Nurse Manager Asks a Colleague for Advice on Strategies