A quality assurance manager is interested in determining the likelihood that more than 20 calls come in to a particular customer service centre per hour. What method would be most appropriate for assigning this probability?
A) Personal
B) Judgmental
C) Subjective
D) Relative Frequency (Empirical)
E) Classical (Theoretical)

Question

Quizplus · Accepted Answer

The most appropriate method for this scenario would be the Relative Frequency (Empirical) method, as it involves using actual data to determine the probability of an event occurring. In this case, the quality assurance manager could collect data on the number of calls that come into the customer service centre over a period of time and use that data to calculate the relative frequency of more than 20 calls per hour. This method provides a more accurate estimate of the probability, as it is based on real-world observations rather than theoretical assumptions.

A Quality Assurance Manager Is Interested in Determining the Likelihood