Ben works at a local hospital. Every day he takes the elevator to his office on the tenth floor. He has noticed that once he steps into the elevator, he looks straight ahead at the elevator door and does not make verbal or eye contact with others. This behavior is an example of __________.
A) institutionalization
B) social movement
C) path dependency
D) a social norm

Question

Quizplus · Accepted Answer

Ben's behavior of not making verbal or eye contact with others in the elevator is a social norm - an unwritten rule of conduct that guides individuals' behavior in a particular context or setting. It is a common practice among individuals riding elevators to not engage in conversation or eye contact with others, as it is perceived as a violation of personal space in a public setting.

Ben Works at a Local Hospital