What happens when individuals follow an organization's formal rules very strictly but disregard its informal rules?
A) Organizations function better and more harmoniously because everyone is happy.
B) Productive output increases markedly because more work is getting done.
C) Social interaction continues more smoothly because the rules are being followed so closely.
D) Organizations suffer because no one is taking the necessary shortcuts to get all of the work done.

Question

Quizplus · Accepted Answer

Formal rules are often designed to ensure standardization, consistency, and compliance with organizational policies and legal requirements, while informal rules reflect the unwritten norms, values, and practices that govern behavior within a particular work setting. While following formal rules alone can help prevent errors, conflicts, or violations, doing so without regard for informal rules may impede efficiencies, hinder innovation, and strain social relationships. Sometimes, informal rules enable employees to navigate complex or unpredictable situations, resolve conflicts, build trust or influence others, which can be critical for achieving goals or adapting to change. However, when individuals prioritize formal rules at the expense of informal rules, they may miss opportunities to collaborate, facilitate communication or build relationships, and thus undermine organizational effectiveness.

What Happens When Individuals Follow an Organization's Formal Rules Very