According to the Sears Auto Center Case, Which of the Following

According to the Sears Auto Center case, which of the following is true?

A) People at Sears resisted conflicts of interest by refusing to order work that was not necessary for the good of the customer.
B) The customers were generally treated as ends, rather than as a means to individual and corporate profit.
C) The key people were motivated by all the goals for the organization rather than maximizing their own profits.
D) Taking advantage of customers was possible for some time because individual consumers lacked the relevant information.
E) People generally choose long-term gains over short-term losses.