In which stage of the total quality management process does research establish quantitative measures that can serve as points of comparison against which to evaluate future efforts?
A)exploration stage
B)initial quality improvement stage
C)benchmarking stage
D)continuous quality improvement stage

Question

Quizplus · Accepted Answer

Benchmarking is the stage where organizations conduct research to identify best practices and establish quantitative measures to serve as points of comparison for future improvement efforts. This helps the organization evaluate its current performance and set targets for improvement.

In Which Stage of the Total Quality Management Process Does