When a researcher collects data to test the hypothesis that consumers will be more satisfied if a business offers compensation after the consumer complains, we say that _____ testing is being conducted.
A) validation
B) confirmation
C) observational
D) empirical

Question

Quizplus · Accepted Answer

Empirical testing involves collecting data through observation or experimentation to support or disprove a hypothesis. In this case, the researcher is collecting data to test the hypothesis, making it an empirical test. Validation testing involves testing whether a product or service meets its intended purpose, confirmation testing involves retesting a system or product to ensure it meets previously established requirements, and observational testing involves observing a phenomenon without manipulating any variables. None of these accurately describe the type of testing being conducted in this scenario.

When a Researcher Collects Data to Test the Hypothesis That