Joe Technician walks into a customerʹs office. Betty Fixerup had been there the day before and the computer still did not work. Joe tells the customer that Betty didnʹt go to the same school that he went to and didnʹt get much hands-on training, but that he would get things fixed. This attitude is an example of being reactive.

Question

Quizplus · Accepted Answer

Joe's attitude of blaming and belittling a colleague is not an example of being reactive, but rather unprofessional and disrespectful. Being reactive would entail Joe taking immediate action to address the issue with the computer upon receiving the complaint from the customer.

Joe Technician Walks into a Customerʹs Office