Which technique is NOT recommended when explaining a repair procedure you are about to perform to a computer?
A) Limit the amount of technical information given to the customer to what they need to know.
B) Draw a diagram to explain the problem.
C) Use accepted industry terms to explain the problem and solution.
D) Stay focused on explaining the issue at hand.
E) Use an analogy to explain the process.

Question

Quizplus · Accepted Answer

Using technical jargon can potentially confuse the customer and make them feel intimidated or unsure of the repair process. It's important to use everyday language that the customer can easily understand.

Which Technique Is NOT Recommended When Explaining a Repair Procedure