A customer comes into the computer store where you are working looking for a cable with which you are unfamiliar. The best course of action is for you to ____.
A) Tell the customer you do not know what that is.
B) Ask the customer to explain to you the purpose of the cable.
C) Tell the customer there is no such cable.
D) Refer the customer to the service desk.
E) Ask your supervisor for assistance.

Question

Quizplus · Accepted Answer

Asking the customer to explain the purpose of the cable can help you understand what they need and assist them better, even if you are initially unfamiliar with the specific cable.

A Customer Comes into the Computer Store Where You Are