Which three suggestions are best for dealing with customers on the phone?
A) Avoid a condescending tone.
B) Speak louder than you would if they were in person.
C) Hang up on them if they swear at you.
D) Use hand gestures for effectiveness. Even though they can't see, the results will be heard in your tone.
E) Use active listening skills.
F) When giving directions to them, use a level slightly lower than their skill level to ensure they comply.
G) Avoid using technical acronyms.

Question

Quizplus · Accepted Answer

Avoiding a condescending tone shows respect for the customer, using active listening skills helps you understand and address their concerns, and avoiding technical acronyms helps ensure clear communication. Speaking louder than necessary or using hand gestures on the phone are not effective methods, and hanging up on a customer is unprofessional and can damage the company's reputation. Using a level slightly lower than their skill level when giving directions may come across as patronizing to some customers.

Which Three Suggestions Are Best for Dealing with Customers on the Phone